Inspecting Your Order on Delivery: What to Check Before Accepting It

Inspecting clothing when it arrives can reduce the surprises of online shopping, especially when size, color and garment details matter. With The Lady, it helps to know what to check at delivery and what to do if you need an exchange. The policy pages published at the time of your order remain the final reference for current terms and conditions.

Quick answer: What should I check when my clothing order arrives?

Check the garment, color, stated size and visible condition before completing the delivery. If you notice an obvious issue during inspection, follow the procedure in the store’s current policy. If a problem becomes apparent after delivery, review the exchange conditions and required timing immediately.

1. What happens when the order arrives?

Under the store’s current policy, the courier waits while you inspect the product on delivery. Use that opportunity to check the item carefully before completing the delivery.

2. A quick delivery-inspection checklist

• Confirm that the style and color match what you ordered.
• Check the size shown on the garment.
• Inspect the visible condition and key details of the item.
• Make sure there is no obvious issue before the courier leaves.
• Keep the packaging and included items in case you need to refer to the exchange policy afterward.

3. If you notice an obvious problem during inspection

If an obvious issue appears during inspection, the current policy allows the item to be returned immediately with the courier, subject to the shipping cost that applies under the current policy. Review the returns and exchanges policy before ordering because the terms published at that time are the final reference.

4. If the size is unsuitable or you notice a manufacturing defect after delivery

The current policy states that exchange requests for a sizing issue or a clear manufacturing defect should be made on the same day as delivery. The garment must remain unused with its packaging and included items, and the customer is responsible for the applicable exchange shipping costs.

5. How can you reduce the chance of choosing the wrong size?

Do not rely on being “always a size L” or “always an XL.” Fit can change according to the cut, fabric and intended ease. Measure yourself and compare the numbers with the garment information using our online size guide.

6. Order and delivery timing

Our delivery estimate is 7–10 days after order confirmation, although timing can vary by address and delivery circumstances. For the latest details, check the shipping and delivery policy.

Frequently asked questions about inspection and exchanges

Can I inspect the product before completing delivery?

According to the current policy, the courier waits while you inspect the product at delivery. Check the policy page when placing your order in case the terms have been updated.

What should I do if the size is not suitable after delivery?

Review the exchange policy immediately. The current policy requires exchange requests to be made on the same day as delivery and subject to the stated product-condition and packaging requirements.

Are shipping charges for returns or exchanges fixed?

Charges depend on the store’s current policy, address and circumstances, so the shipping and exchange policy pages are the most accurate reference at the time of purchase.

How do I know my size before ordering?

Measure the bust, waist and hips as relevant to the garment, then compare them with the sizing information on the product page. Our online size guide explains the process step by step.

Before you accept your delivery

• Check the style, color, size and visible condition during inspection.
• If there is an obvious issue, follow the procedure in the current store policy.
• If you need an exchange after delivery, review the requirements and timing without delay.
• Keep the garment and packaging in the required condition if an exchange is needed.

For quick answers about sizing, shipping and exchanges, visit The Lady FAQ.