Frequently Asked Questions
Find quick answers about sizing, Plus Size, order timing, delivery inspection, exchanges and shopping with The Lady.
What sizes are available at The Lady?
Available sizes vary by product. Many regular styles include a broad size range, and our dedicated Plus Size collection is designed in sizes 2XL to 5XL. Always check the size options shown on the individual product page before ordering.
How do I choose the right size online?
Compare your measurements with the product’s available sizes and use our online size guide before ordering. If you still need help, contact our team through the Contact Us page.
Do you offer Plus Size modest fashion?
Yes. The Lady has a dedicated Plus Size collection in sizes 2XL to 5XL, including tailored blazers, blouses, vests, pants and coordinated styles depending on current availability.
How long does an order take?
The current published Shipping policy states that orders take 7–10 business days for delivery. Timing may vary depending on the address and delivery conditions. Please check the Shipping & Delivery policy for the current terms before ordering.
Can I inspect the product when it arrives?
Yes. The current store policy states that the courier waits while the customer checks the product at delivery. If there is a visible issue, the policy allows the item to be returned immediately with the courier, with the applicable shipping cost paid by the customer.
What if I find a sizing problem or a clear manufacturing defect after receiving the order?
According to the current store policy, an exchange request must be made on the same day of receipt. The item must be unused and kept with its packaging and accessories, and the customer is responsible for the applicable exchange shipping costs. See the Returns & Exchanges policy for the complete current conditions.
Do colors always look exactly the same as they do on screen?
Color shades can vary slightly between screens and devices. Product pages show the available colors and product images for each style.
Where can I find fabric and care information?
Fabric and care details can vary from one product to another. Check the individual product page for the information available for that specific item rather than assuming the same material or care instructions apply across the collection.
Where does The Lady deliver?
The Lady is an Egyptian modest-fashion store and serves customers in Egypt. Delivery availability can also depend on the destination configured at checkout, so the checkout and current shipping policy are the final reference for a specific address.
How can I contact The Lady?
Use our Contact Us page for sizing, product or order support. For an existing order, include your order number so the team can assist you more efficiently.